GoldenBet Terms and Conditions

Welcome to GoldenBet. These Terms and Conditions govern your use of our website and services at goldenbet.com. By registering an account, accessing our platform, or placing any bet, you confirm that you have read, understood, and agreed to be bound by these terms in full. We strongly encourage you to review this document carefully before using our services. If you do not agree with any provision set out below, you must not use the GoldenBet platform.

1. About Us and Licensing

At GoldenBet, we operate under the legal entity Santeda International B.V., incorporated under the laws of Curacao (Company Number 151296; Registered Address: Zuikertuintjeweg Z/N, Curacao). Our payment agent and parent company is Santeda International Limited, located at Poreias, 2 3011, Limassol, Cyprus. We hold a valid gaming licence issued by the Curacao Gaming Authority (CGA), Licence Number OGL/2024/1798/1048, granted on 14 August 2024, under the National Ordinance on Offshore Games of Hazard (NOOGH, P.B. 1993, no. 63). All gaming activity on the GoldenBet Casino platform is conducted in full compliance with the requirements of this licence.

2. Eligibility and Registration

Here at GoldenBet, we require all players to meet the following conditions before registering an account:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of a restricted territory, including Aruba, Bonaire, Curacao, Lithuania, Netherlands, Georgia, Saba, St Maarten, the United States of America and its dependencies, or any FATF-blacklisted country.
• You must provide accurate, complete, and up-to-date registration information.
• You may hold only one account on our platform at any time. Duplicate accounts will be closed and associated funds may be forfeited.
• You must not act on behalf of a third party or use funds belonging to someone else.

We reserve the right to verify your identity at any time and to request supporting documentation as part of our KYC (Know Your Customer) process. Failure to provide the required documents may result in account suspension or closure.

3. GoldenBet Login and Account Security

Your GoldenBet login credentials are personal and confidential. We expect you to keep your username and UXp#HD77IO2vwGLI secure at all times. You are fully responsible for all activity that occurs under your account. If you suspect any unauthorised access, you must notify us immediately via our support channels. We will not be liable for losses resulting from your failure to protect your login information.

4. Deposits, Withdrawals, and Payments

4.1 Deposits

Our GoldenBet platform accepts the following currencies: EUR, USD, GBP, AUD, CAD, BRL, BTC, ETH, LTC, XRP, BCH, USDT, XMR, and DASH. We accept payments via Visa, Mastercard (credit and debit), AstroPay, Interac, Jetonbank, and various alternative methods including cryptocurrencies. The minimum deposit amount is 20 EUR or the equivalent in your chosen currency. We do not accept third-party payments — all deposits must come from an account or wallet registered in your own name. All deposits are subject to a minimum 1x wagering requirement before a withdrawal can be processed.

4.2 Withdrawals

At GoldenBet, we process withdrawal requests within a pending period of up to 72 hours. The minimum withdrawal amount is 20 EUR or equivalent. Our withdrawal limits are as follows:

• Maximum 7,500 EUR or equivalent per 7-day period.
• Maximum 15,000 EUR or equivalent per 30-day period.
• Wins exceeding 15,000 EUR will be paid in monthly instalments of up to 15,000 EUR.
• The maximum win from a single bet or spin is capped at 50,000 EUR, excluding jackpots. Progressive jackpot wins are paid out in full.

We offer withdrawals via bank transfer (processed within 3 banking days; not available for USD payouts), e-wallets (up to 24 hours), and cryptocurrency (approximately 1 hour). Please note that bank transfer intermediary fees of up to 16 EUR may apply. Higher withdrawal limits may be available for VIP players at our discretion.

5. Bonuses, Promotions, and Promo Codes

We at GoldenBet offer a variety of bonuses and promotional offers to both new and existing players. Our Welcome Bonus package covers your first three deposits and may include free spins. Any GoldenBet bonus code or promo code must be entered at the time of deposit to be valid. Key terms applicable to all bonuses include:

• The maximum withdrawal from any bonus is 10x the bonus amount received.
• No-deposit bonuses are capped at 100 USD/EUR.
• Free spins and freebet winnings must be wagered 10x within 7 days; the maximum withdrawal from these is 100 EUR/USD.
• Players in Finland are eligible only for our 10% Cashback promotion.
• Our unlimited 10% Cashback offer carries a maximum cash-out of 5x the cashback amount received.

Our GoldenBet Casino also features Sports and E-Sports Welcome Bonuses, a Guaranteed Cashback promotion of up to EUR 500 on lost sports bets, Saturday Freebets, and our Slot Race. We reserve the right to modify, suspend, or withdraw any promotion at any time. Abuse of bonus offers may result in account suspension and forfeiture of funds.

6. Games and Platform

The GoldenBet Casino library features over 5,000 games, including slots, live casino, sports betting, virtual sports, and e-sports. Our portfolio is powered by 60+ providers, including Pragmatic Play and NetEnt. Please note that NetEnt games are restricted in the USA, Curacao, the Netherlands, and other blacklisted territories. Our platform is fully accessible via desktop and mobile browser. We do not currently offer a dedicated native app, though a GoldenBet Casino app download may become available in the future.

7. Responsible Gambling

We are committed to promoting responsible gambling across the GoldenBet platform. We provide tools to help you manage your gaming activity, including deposit limits, session limits, self-exclusion, and cooling-off periods. If you believe you may have a gambling problem, we encourage you to contact our support team or seek help from recognised organisations. Our GoldenBet Casino Loyalty Club and promotional rewards are designed for entertainment purposes only and must not be used to chase losses.

8. Customer Support

Our dedicated support team is available 24/7 via live chat, accessible on every page of the site. You may also reach us by email at support@goldenbet.email. We provide support in English, German, French, Norwegian, Italian, Spanish, and Russian. We do not currently offer telephone support. For affiliate and commercial enquiries, please contact affiliate@goldenbet.com.

9. Limitation of Liability

We provide our services on an "as is" and "as available" basis. While we take all reasonable steps to ensure the smooth operation of the GoldenBet platform, we cannot guarantee uninterrupted access at all times. We shall not be liable for any loss or damage arising from technical failures, delays, or interruptions beyond our reasonable control. Our total liability to you in connection with any claim shall not exceed the amount deposited by you in the relevant transaction.

10. Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of Curacao. Any dispute arising in connection with your use of the GoldenBet platform shall first be submitted to our internal complaints procedure. We will make every reasonable effort to resolve disputes fairly and efficiently. If a satisfactory resolution cannot be reached through our internal process, you may escalate your complaint to the relevant regulatory authority.

11. Amendments to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. We will notify you of any material changes via email or a prominent notice on our website. Your continued use of the GoldenBet Casino following such notification constitutes your acceptance of the revised terms. We recommend that you check this page regularly to stay informed of any updates.

By continuing to use our services, you confirm that you have read and accepted these Terms and Conditions in their entirety. If you have any questions, do not hesitate to contact our support team — we are here to help.