GoldenBet Online Casino Privacy Policy

At GoldenBet, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform at goldenbet.com. We are operated by Santeda International B.V., incorporated under the laws of Curacao (Company Number 151296; Registered Address: Zuikertuintjeweg Z/N, Curacao), with Santeda International Limited acting as payment agent and parent company (Poreias, 2 3011, Limassol, Cyprus). By accessing or using GoldenBet Online Casino, you acknowledge that you have read and understood this policy.

Who We Are and How to Contact Us

We operate GoldenBet Online Casino under a licence issued by the Curacao Gaming Authority (CGA), Licence Number OGL/2024/1798/1048. As the data controller, we are responsible for the personal information we collect about you. If you have any questions about our privacy practices or wish to exercise your data rights, you can reach us at:

• Email: support@goldenbet.email
• Live chat: available 24/7 directly on our website

We are committed to handling your data with transparency and in full accordance with applicable data protection laws.

What Personal Data We Collect

Here at GoldenBet Online Casino, we may collect the following categories of personal information when you register an account, make a deposit, or use our services:

Registration and Identity Information

• Full name, date of birth, and gender
• Email address, phone number, and home address
• Username and login credentials used for your GoldenBet login
• Government-issued identification documents for KYC (Know Your Customer) verification

Financial Information

• Payment method details including card information, e-wallet data, and cryptocurrency wallet addresses
• Transaction history including deposits and withdrawals
• Bank transfer records where applicable

Technical and Usage Data

• IP address, browser type, and device information
• Session data, cookies, and usage analytics
• Gaming activity, betting history, and preferences
• Communications you have with our support team

Why We Collect Your Personal Data

We at GoldenBet collect and process your personal data for the following lawful purposes:

• To create and manage your account and facilitate your GoldenBet casino login securely
• To process your deposits and withdrawals through accepted payment methods including Visa, Mastercard, AstroPay, Interac, Jetonbank, and cryptocurrencies
• To verify your identity and comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations
• To provide access to our full product suite including casino games, live casino, sports betting, virtual sports, and e-sports
• To administer bonuses, promotions, and our GoldenBet Casino Club loyalty programme
• To personalise your experience and improve our platform
• To communicate with you regarding your account, transactions, and promotional offers
• To detect and prevent fraudulent activity, unauthorised access, and problem gambling behaviour
• To comply with our legal and regulatory obligations under our CGA licence

How We Share Your Information

Our GoldenBet Online Casino platform may share your personal data with trusted third parties under strictly controlled conditions. We do not sell your personal information to any third party for marketing purposes. We may share data with:

• Game providers: Partners such as Pragmatic Play, NetEnt, Evolution, and 60+ other providers in order to deliver gaming content
• Payment processors: To facilitate secure transactions in currencies including EUR, USD, GBP, BTC, ETH, and USDT
• Regulatory authorities: Including the Curacao Gaming Authority when required by law or licence conditions
• Fraud prevention services: To protect both you and our platform from unauthorised activity
• IT and hosting providers: Who support the technical infrastructure of our services

All third parties we work with are required to handle your data securely and only for the specified purpose.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on the GoldenBet Online Casino website to enhance your browsing experience, analyse site performance, and deliver relevant content. Our cookies help us remember your preferences, maintain your session when you log in, and understand how users interact with our platform. You may manage your cookie preferences through your browser settings; however, please note that disabling certain cookies may affect the functionality of our site.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Under our CGA licence, we are required to maintain certain records for a minimum period. When your data is no longer needed, we securely delete or anonymise it in accordance with our internal retention policies.

Your Rights Regarding Your Personal Data

Depending on your jurisdiction, you may have certain rights in relation to the personal data we hold about you. At GoldenBet Online Casino, we respect these rights and aim to respond to all valid requests promptly. Your rights may include:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete data
• Right to erasure: You can request deletion of your data where there is no legitimate reason for us to continue processing it
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances
• Right to object: You can object to certain types of processing, including direct marketing
• Right to data portability: You can request that we transfer your data to another service provider where technically feasible

To exercise any of these rights, please contact our support team via live chat or email at support@goldenbet.email.

Security of Your Personal Data

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our GoldenBet Online Casino platform uses industry-standard encryption technologies to safeguard data transmitted between your device and our servers. While we take every reasonable precaution, no system can guarantee complete security, and we encourage you to keep your login credentials confidential and to contact us immediately if you suspect unauthorised activity on your account.

Restricted Territories and Data Processing

We do not accept registrations from residents of certain territories including Aruba, Bonaire, Curacao, Lithuania, the Netherlands, Georgia, Saba, St Maarten, the United States and its dependencies, and FATF-blacklisted countries. If we determine that a user is accessing our platform from a restricted jurisdiction, we reserve the right to close the account and process data only to the extent required for compliance purposes.

Minors

Our services are strictly intended for adults aged 18 and over (or the legal gambling age in your jurisdiction). We do not knowingly collect personal data from minors. If we become aware that a user under the minimum age has registered, we will immediately close the account and delete the associated data.

Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our operations, legal requirements, or data protection standards. We will notify you of material changes by posting an updated version on our website. Your continued use of GoldenBet Online Casino following any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how we protect your information.